Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a...
Productivity
7 Great Examples of How AI is Helping Small Businesses
Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits. The rise of...
Don’t Be a Victim – Common Mobile Malware Traps
Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals. Mobile malware is...
Why Securing Your Software Supply Chain is Critical
In today’s world, everything’s connected. That includes the software your business relies on. Whether you've installed that software locally or use it in the cloud. Protecting the entire process that creates and delivers your software is very important. From the tools...
Top 6 Smart Office Trends to Adopt for an Improved Workflow
The office landscape is undergoing a dramatic transformation. Gone are the days of sterile cubicles and monotonous routines. Today's smart offices are hubs of innovation. They’re designed to empower employees, optimize workflows, and foster collaboration.This shift is...
Unmasking the True Price of IT Downtime
Imagine this: you walk into your office on a busy Monday morning, ready to tackle the week. But something's wrong. Computers are unresponsive. Phones are silent. The internet is a ghost town. Your business has come to a grinding halt – victim of an IT outage.It's a...
AI Data Breaches are Rising! Here’s How to Protect Your Company
Artificial intelligence (AI) is rapidly transforming industries. It offers businesses innovative solutions and automation capabilities. But with this progress comes a growing concern: AI data breaches. As AI becomes more integrated into our systems, the risks...
Beware of Deepfakes! Learn How to Spot the Different Types
Have you ever seen a video of your favorite celebrity saying something outrageous? Then later, you find out it was completely fabricated? Or perhaps you've received an urgent email seemingly from your boss. But something felt off. Welcome to the world of deepfakes....
Google & Yahoo’s New DMARC Policy Shows Why Businesses Need Email Authentication… Now
Have you been hearing more about email authentication lately? There is a reason for that. It’s the prevalence of phishing as a major security threat. Phishing continues as the main cause of data breaches and security incidents. This has been the case for many years. A...
Smart Tactics to Reduce Cloud Waste at Your Business
Cloud computing has revolutionized the way businesses operate. It offers scalability, flexibility, and cost-efficiency. But cloud services also come with a downside: cloud waste. Cloud waste is the unnecessary spending of resources and money on cloud services. These...