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Tech Support

Healthcare IT

Real People. Real Support. Technology That Lets You Focus on Patient Care.

Running a healthcare practice is stressful enough. Technology shouldn’t make it harder. Slow systems, confusing software, security worries, and HIPAA rules can pull your attention away from what matters most — your patients.

At Heiden Technology Solutions, we provide Healthcare IT services for Michigan businesses designed for small and mid-sized practices. We help you stay compliant, secure, and efficient without drowning you in technical jargon or forcing you into systems you don’t need.

Your day should run smoothly.
Your tools should just work.
And your IT partner should make life easier — not more complicated.

Schedule a Free IT Assessment — let’s talk about what’s working, what isn’t, and how we can support you.

Why Healthcare Practices Choose Heiden

Because Your IT Should Support Patient Care — Not Get in the Way

Most healthcare providers come to us with problems they didn’t know were “IT problems”:

  • Slow computers that delay patient check-ins.

  • EMRs freezing in the middle of charting.

  • Staff losing time troubleshooting basic issues.

  • Faxing, scanning, and communicating becoming daily frustrations.

  • Security concerns — but no one to help explain what’s required.

  • HIPAA compliance feeling overwhelming or unclear.

You shouldn’t have to be a cybersecurity expert or a network engineer to run a medical office.

What you need is simple:

✔ Reliable systems that keep up with your day
✔ Clear, friendly support when something breaks
✔ Confidence that patient data is protected
✔ Guidance you can trust — not pressure or tech-speak

That’s what Heiden delivers.

How We Support Your Practice

 Keeping Your EMR Running Smoothly

Technology in a healthcare setting should feel simple, reliable, and invisible — not something your staff constantly fights with. We help your practice run more smoothly by making sure the tools you rely on every day actually work the way they should.

We keep your EMR fast and stable, ensure all devices are set up correctly, and minimize interruptions that slow your staff down. Whether it’s charting, scheduling, billing, or communicating with patients, our job is to keep your team moving without frustration.

And when something does go wrong, you get real, local support from people who understand healthcare workflows — not long hold times or confusing tech-speak.
We answer. We listen. We fix issues quickly.

You focus on your patients.
We take care of the technology behind the scenes.

Protecting Patient Data Without Adding Stress

Patient information is sensitive, and protecting it is a responsibility you can’t take lightly. But cybersecurity and HIPAA regulations don’t need to feel overwhelming — not with the right partner.

We help your practice stay safe and compliant by providing:

  • Strong, practical security for small offices.

  • Email and phishing protection.

  • Reliable data backups.

  • Clear explanations of what you need — and what you don’t.

  • HIPAA & HITECH compliance support.

  • Staff awareness and safe-technology training.

  • Documentation and risk assessments you can actually understand.

We take the fear, confusion, and guesswork out of cybersecurity and compliance.
You get peace of mind knowing your patients’ information — and your practice — are protected.

Why Michigan Healthcare Providers Trust Heiden

For over 30 years, local healthcare practices have trusted Heiden because we’re:

  • Easy to work with.

  • Quick to respond.

  • Clear in our communication.

  • Focused on long-term relationships.

  • Deeply committed to patient privacy and data protection.

We’re not just here to fix computers — we’re here to make your workday smoother and your practice stronger.

Talk With the Heiden Team — Let’s Build an IT Plan That Supports Your Practice