Effective Date November 11, 2025
At Heiden Technology Solutions, we respect your privacy and are committed to protecting the personal information you share with us when you use our website, heidentechnology.com. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your data.
1. Information We Collect
Personal Information You Provide
- Appointments: When you schedule through our Microsoft Bookings page, we collect information such as your name, email address, phone number, and details related to your appointment request.
- Contact Forms & Newsletter Signups: When you complete a contact form on our website, we collect your name, email address, phone number, company name, and any message you include. If you sign up for our monthly newsletter, we collect your email address and subscription preferences.
- Comments (if enabled): When visitors leave comments, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string (hash) created from your email address may be shared with the Gravatar service. The Automattic Privacy Policy explains how Gravatar handles this data.
Automatically Collected Information
- Google Analytics: We use Google Analytics to collect information such as IP address, device type, browser, location (approximate), and browsing behavior. Google may use this information for its own business purposes, including advertising. For more details, review the Google Privacy Policy. You can opt out via the Google Analytics Opt-out Add-on.
- Cookies & Tracking: We use cookies to enhance your experience, improve site functionality, and measure marketing effectiveness. WordPress also sets cookies related to login sessions, comments, and content editing. See Section 3 below for details.
Media (if uploads are enabled)
If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.
Embedded Content
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves the same as if you visited the third-party site directly, which may collect data, use cookies, and track your interactions.
2. How We Use Your Information
We use the information we collect to:
- Provide information about our managed IT services and solutions.
- Respond to inquiries and service requests.
- Schedule and manage appointments through Microsoft Bookings.
- Add subscribers to our monthly newsletter (only when opted in).
- Improve website performance and user experience.
- Conduct analytics and measure marketing effectiveness.
- Prevent spam, fraud, and security threats.
3. Cookies and Tracking
- If you leave a comment, you may opt-in to saving your name, email, and website in cookies (for convenience). These last one year.
- A temporary cookie is set when visiting the login page to check browser acceptance of cookies; it is discarded when you close your browser.
- Login cookies last two days; screen preference cookies last one year. Selecting “Remember Me” keeps login active for two weeks. Logging out removes these cookies.
- Editing or publishing an article places an additional cookie (post ID reference), which expires after one day.
4. Sharing Your Information
We do not sell your personal information. We may share limited data with:
- Microsoft Bookings – for appointment scheduling (Microsoft Privacy Statement).
- Google Analytics – for website analytics (Google Privacy Policy).
- WordPress & related services – for forms, comments, and site functionality.
- Spam detection tools – to prevent fraudulent or malicious activity.
5. Data Retention
- Comments: Retained indefinitely (including metadata) to auto-approve future comments.
- Registered accounts (if applicable): Personal profile data is stored until users edit or delete their information. Site administrators can also view/edit this data.
- Newsletter & form data: Retained as long as you are subscribed or until you request removal.
6. Your Rights
Depending on your location, you may have rights to:
- Request a copy of the personal data we hold about you.
- Request correction or deletion of your data.
- Opt out of tracking via browser settings or the Google Analytics Opt-out Tool.
- Unsubscribe from newsletters using the link in our emails.
If you request a password reset, your IP address will be included in the reset email.
7. Data Security
We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
8. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
9. Updates to this Policy
We may update this Privacy Policy periodically. Any updates will be posted here with an updated “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Heiden Technology Solutions
2825 McCarty Rd, Saginaw, MI
📧 Email: mwise@heidentech.com
📞 Phone: 1.800.979.1943